Shipping + Returns
Made to order. On purpose.
Most items in The Hot Mess Collection are produced on demand through our fulfillment partner, PODPartner.
That means your piece is made after you order it instead of being pulled from a giant pile of pre-produced inventory. It lets us offer more designs without manufacturing a mountain of stuff nobody asked for. PODPartner says most orders are fulfilled within about 48 hours, though production time can vary by product. Shipping time depends on your destination and the shipping method available for your order. PODpartner
Production + shipping
Once your order enters production, it is made, quality-checked, packed, and shipped directly to you by PODPartner.
You’ll receive tracking information once your order ships. Please remember:
Production time and shipping time are separate.
Delivery estimates can vary by product, destination, carrier, customs, and shipping method.
Orders containing multiple items may occasionally arrive separately.
International orders may be subject to customs duties, taxes, or other import charges depending on the destination.
PODPartner currently offers multiple shipping speeds, including Standard, Fast, and Express options where available. PODpartner
Double-check your address
PLEASE DOUBLE CHECK YOUR SHIPPING INFORMATION BEFORE SUBMITTING YOUR ORDER!!!
Because items are produced specifically for you, incorrect or incomplete addresses can result in delays, redelivery costs, or an order that cannot be replaced or refunded. PODPartner does not generally cover losses caused by incorrect recipient information. PODpartner
Cancellations
Changed your mind immediately after ordering? Contact us as soon as possible.
If production has not started, we MAY be able to cancel the order. Once an item enters production, cancellation or refund options become limited because the product is already being made specifically for you. PODpartner
We cannot guarantee cancellations after an order has entered production.
Returns + exchanges
Because these products are made to order, we do not accept returns or exchanges for:
choosing the wrong size
choosing the wrong color
changing your mind
ordering the wrong item
incorrect shipping information supplied at checkout
Please check the product description and size chart carefully before ordering. PODPartner’s current after-sales policy likewise does not generally support returns or exchanges for preference changes such as an incorrect size or color selected by the customer. PODpartner
Something arrived wrong or damaged?
That is different. If your order arrives:
damaged
defective
misprinted
or as the wrong item
contact THMC within 14 days of delivery and include:
your order number
a description of the problem
clear photos of the item and issue
We’ll review it and coordinate the appropriate replacement or refund with our fulfillment partner. PODPartner currently provides refund or resend remedies for verified defective or incorrect items and requires photographic/video evidence as part of the claim process. PODpartner
Package missing?
If tracking shows your order has stalled or it has not arrived within the expected delivery window, contact us and we’ll investigate with the fulfillment partner/carrier.
If the shipping address was correct and the package is genuinely delayed or lost because of a logistics-provider issue, PODPartner may provide a resend or refund after verification. PODpartner
A note about color + sizing
Screens lie a little. Colors can vary slightly between your monitor or phone and the finished printed product. Garment measurements and fit can also vary slightly by style.
Please use the size chart provided on the individual product page rather than assuming your normal size will fit exactly the same across every garment.
Questions?
If something looks wrong, your tracking has gone rogue, or you just need help figuring out what happened, contact The Hot Mess Collective first.
We’ll deal with PODPartner on the fulfillment side so you don’t have to go chasing our production partner yourself.